Sales Policy for Freshcity Sunglasses

Effective Date: November 13, 2024

At Freshcity, we are committed to providing high-quality sunglasses and exceptional service to our customers. This Sales Policy outlines the terms and conditions for purchasing products from our website (https://freshcity.xyz/), including pricing, order processing, payment methods, shipping, and other important details.

1. Product Availability

All products listed on our website are subject to availability. While we strive to keep our inventory up-to-date, there may be occasions when items are out of stock. In such cases:

• You will be notified promptly if an item you ordered is no longer available.
• You may choose an alternative product or receive a full refund.

2. Pricing

We make every effort to ensure accurate pricing on our website. However, errors may occasionally occur. In the event of a pricing error:

• We reserve the right to cancel any orders placed for items listed with incorrect pricing.
• If a pricing error is discovered after your order is placed, we will contact you to offer the option to proceed with the correct price or cancel the order for a full refund.

3. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
• PayPal: Secure and widely accepted online payment platform
• Bank Transfers: For large orders or business accounts, bank transfers may be arranged by contacting customer service

All payments are processed through secure payment gateways to ensure your personal information is protected.

4. Order Confirmation

Once your order is placed, you will receive an email confirmation with your order details. This email serves as your receipt and includes your order number, the products ordered, total cost, and estimated delivery date.

If you do not receive an order confirmation email, please check your spam folder or contact us at https://freshcity.xyz/.

5. Shipping and Delivery

We offer shipping to a wide range of destinations. Shipping times and costs depend on the delivery location and shipping method selected. Our shipping policy includes the following:

• Shipping Methods: Standard, Express, and International shipping options are available.
• Shipping Time: Orders are processed within 1–3 business days, and shipping times may vary depending on your location. Estimated shipping times are provided during checkout.
• Shipping Costs: Shipping fees are calculated based on the weight of the order, shipping method, and destination. Shipping costs will be displayed during checkout before completing your order.
• Tracking Information: Once your order has shipped, you will receive an email with tracking information to monitor the delivery status.

6. International Orders

We welcome international orders. Please note the following for international shipments:

• Customs and Duties: Import duties, taxes, and customs fees are the responsibility of the customer and may be applied upon the product’s arrival in your country. Please check with your local customs office for more information.
• Shipping Time: International shipping times may vary depending on the destination country and customs processing times.

7. Cancellations and Modifications

You may request to cancel or modify your order within 24 hours of placing it. After this window, we cannot guarantee that changes can be made as the order may already be processed or shipped.

• Cancellations: Contact us at https://freshcity.xyz/ to request a cancellation. If your order has already shipped, you will need to follow the return process outlined in our Refund and Returns Policy.
• Modifications: If you wish to change the shipping address or update product details, contact us as soon as possible. We will do our best to accommodate your request.

8. Sales Tax

Sales tax is applied to orders based on the shipping address and local tax regulations. The tax amount will be calculated and displayed during checkout before completing your order.

9. Promotions and Discounts

We may offer promotions, discounts, or coupon codes from time to time. The terms and conditions for any promotional offers will be clearly stated and may include restrictions, such as:

• Validity periods
• Minimum purchase requirements
• Exclusions on certain products

Discounts and promotions cannot be combined with other offers unless explicitly stated.

10. Warranty

We stand behind the quality of our sunglasses. All Freshcity sunglasses come with a  warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

If you believe your product is defective, please contact us with proof of purchase, and we will assist you with the warranty process.

11. Customer Service

At Freshcity, we are committed to providing outstanding customer service. If you have any questions or concerns regarding your order, shipping, or any other matter, feel free to reach out to us:

12. Changes to This Policy

We may update this Sales Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly.